Frequently Asked Questions (FAQ)

Q. Why my profile is not approved yet? Its showing Under Screening.

You should provide all the information in your profile, contact information of parents/guarduan is must for verification, a complete profile always gets approved faster. We don't contact or verify incomplete profiles or profiles with fake information. Also, we approve each and every profile after verfication, this may take some time. Even if you feel that you have all the informations correct and its not approved yet, please use contact us page to report.

Q. I have profile with MedicoMatrimonial.com and received interest from other member, how to proceed now?

or

Q. I have active profile, how to proceed now?

You can send/receive Express Interest to profiles. This will help you to shortlist profiles for further process. You can also receive Custom Message from other paid members seeking further informaiton or contact numbers to proceed.

Q. Do I need to pay any charges for profile with MedicoMatrimonial.com?

NO, its not necessary to pay any charges for your profile. You can receive messages from other paid members and you can respond them accordingly. So, there is no need to pay for this. One of the member should be paid to proceed further.

Q. The member accepted my request of interst, what to do now?

One of the member should be paid to proceed further. So, you can check their status, if they are free then you have to go for membership if you are keen to contact them.

Q. Can you provide contact information of the members?

NO, we do not provide any information of any member directly. You have to follow online rules of the site to proceed. We have selected this way to safeguard privacy of our members.

Q. We are not getting responses, what's wrong?

There are different reasons of not getting responses. But, you should complete your profile with all necessary information which help others to know more about you, respond to requests you receives times, login to your profile periodically as that helps to list your profile on top.

Q. Why my updated photo is not displaying in profile/album?

We approve each photo before adding to your profile so this may take some time. Even if its not updated please use contact us page to report.

Q. I want to apply for paid membership, what to do?

Please check Membership page for different plan based on duration and other additional services of your choice. You can select Online or Offline mode of payment. In online you can pay through credit card/debit card/bank transfer and in Offline mode you will be provided with our bank information to drop cheque/DD.

Q. I have deposited cheque in your account but my profile is still showing as free member, why?

Membership paid through online methods get updated immediately while in case of offline more we approves after receiving payment confirmation from the bank. Also, fill the membership form to provide cheque information so that we can track your payment.

Q. I want to know contact numbers, how to get it?

We do not provide any information directly to any member whether its FREE/PAID. You can take additional service of contact number to know the contact information but please note that, its also depend on the member's privacy setting. So please check the privacy setting of that member before buying this additional services. Please check membership page throughly before making payment.

Q. I have send Interest/Message to member but he/she is not responding, what to do?

Everybody advised to login periodically to their profile to check pending requests and respond accordingly. We send them Email and SMS to remind them for any such pending request. Even if you think its taking too long then please use contact us page to report.

Q. What I can do as a free member?

A free member can show interest to the matching profiles. Also, they can receive/reply messages form paid members.

Q. I have paid membership but I am not able to see contact numbers, why?

Its mentioned very clear in the membership page that you will not be able to see contact information of any member. Basic paid membership will allow you to send custom message to other members. There is different plans based on duration. There is one additional service of Contact Numbers, check its information carefully on membership page or send us your query using contact us page.

Q. I am not able to Express Interest in some of the profiles, why?

You can't send Interest to every member, it depends on other member's partner preference. So based on the partner preference he/she have provided you will be able to Express Interest. But, we are not matching each and every minor information. Even if you think that they can consider your request then you have to go for Paid membership where you will be able to send them message to request them for consideration.

Q. What I can provide in custom message?

You can provide your contact information (Phone Numbers, Mobile Numbers or Email ID), you can ask for any further details on your email ID or phone. We do not reply any message our self but we keep eye on every message for any misuse of our system.

Q. Do you have office or representatives in other cities of India?


No. We do not have any branches or representatives outside of our main office in Udaipur (Rajasthan). We are currently providing this services through our website only, no personal guidance or representative appointed by us.

Q. How we can pay for the paid membership with MedicoMatrimonial.com?


We accepts payment through our website only. There are online payment option available which accepts all major cards, net banking and other popular payment methods. If you can not pay online then you can select other method after placing your order. Our account name is MedicoMatrimonial.com, DO NOT DEPOSIT if anybody gives you any other bank details.

In case of any further question or query please do write us at Contact@MedicoMatrimonial.com